What if I haven’t received my order?
Delivery times can vary based on the shipping method and your location.
Standard delivery usually takes up to 5 business days. If your order hasn’t arrived, here’s what you can do:
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Check your tracking link to see if there are any updates or delays from the shipping carrier (such as weather or transit issues).
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If tracking shows "delivered" but you don’t see the package, check around your home or apartment. Sometimes packages are placed in less visible spots—or even moved by wind or weather.
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If you still can’t find it, contact our customer care team right away.
To reach us, just click the blue box with the black chat bubble in the bottom-right corner of any ZipHealth page.
We’ll investigate the issue and help you as quickly as possible.
What should I do if my order is incorrect?
If you received the wrong item or something’s missing, we’re here to help.
Please contact our customer care team as soon as possible by clicking the blue chat box in the bottom-right corner of any page on our website.
We’ll sort out the issue and make it right.
What is your return and refund policy?
Due to safety rules, we can’t accept returned medications once they’ve left the pharmacy.
If you have unwanted medication, please bring it to your local pharmacy for safe disposal.
If you think you may be eligible for a refund, reach out to our support team. We’ll review your situation and do our best to help.
Can I cancel my order?
Yes—but only if the order hasn’t already been processed by the pharmacy.
To request a cancellation, just click the blue chat box in the bottom-right corner of any ZipHealth page.
If your cancellation is approved, we’ll issue a credit to your ZipHealth account.
This credit never expires and can be used toward any product available on our website.
For further details on our cancellation policy, please refer to our terms & conditions.
Can I change my shipping options after I order?
Yes—but only if the order hasn’t already been processed by the pharmacy.
To request a change, just click the blue chat box in the bottom-right corner of any ZipHealth page.
Please note: there maybe an additional charge if you are upgrading shipping.