We’ve made the decision to pause new customer sign-ups while we assess recent developments in the availability of semaglutide in the US. This allows us to ensure we’re making the best decisions for our customers and business.
Existing customers, you can continue accessing treatment as usual through a dedicated ordering page found in the email communication sent to you.
How long will this pause last?
We are actively monitoring the situation but don’t have a definitive timeline at this stage. If anything changes, we will update you well in advance.
Will my treatment price change?
At this time, pricing remains the same. However, we are continually assessing market conditions and will communicate any updates if needed.
I usually order through the main website. Why do I need a special link?
To ensure that only existing customers can access treatment, we have created a dedicated ordering page. This allows us to continue serving current patients while new customer sign-ups remain paused.
Will you be accepting new customers again in the future?
We are actively assessing the situation and will provide updates as soon as we have more clarity. We appreciate your patience in the meantime.
Are there any changes to my prescription or approval process?
No, if you are an existing customer, your prescription process remains the same. Please ensure you continue to follow your consultation and approval steps as required.
What should I do if I have an issue with my order?
If you experience any issues, please reach out to our customer support team for assistance.
How will I know if anything changes?
We will notify all existing customers via email if there are any updates regarding access to treatment. Please ensure your contact details are up to date in your account settings.