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FAQ

About Us

  • Do I need a prescription to order?
  • How can I be 100% sure ZipHealth is legal?
  • How can I pay for my order? Which credit cards do you accept?
  • Are the medications you provide genuine? Are they the same as if I went to my local pharmacy?
  • How do I receive treatment from ZipHealth?
  • Can I use an existing prescription?

Shipping

  • What is your return and refund policy?
  • Which states do you ship to?
  • What shipping options to you offer?

Our Treatments

  • What conditions do you treat? What are the limits of your service?
  • What do I do if I experience side effects or need help after treatment?

Privacy & Confidentiality

  • Is the packaging discreet?
  • What will appear on my bank statement?
  • Will my Physician be informed of my treatment?
  • Is the service confidential?

Video Consultations

  • How do I place an order?
  • How do I book an appointment?
  • Why do I need to have a video consultation?
  • Do I still need to provide an ID and selfie if having a video consultation?
  • What are the minimum requirements to have video consultation?
  • How can I prepare for a video call?
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Contact Us

  • Contact Customer Care or Submit a Complaint
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