FAQ

About Us

• Do I need a prescription to order?
• How can I be 100% sure ZipHealth is legal?
• How can I pay for my order? Which credit cards do you accept?
• Are the medications you provide genuine? Are they the same as if I went to my local pharmacy?
• How do I receive treatment from ZipHealth?
• Can I use an existing prescription?

Shipping

• What is your return and refund policy?
• Which states do you ship to?
• What shipping options to you offer?

Our Treatments

• What conditions do you treat? What are the limits of your service?
• What do I do if I experience side effects or need help after treatment?

Privacy & Confidentiality

• Is the packaging discreet?
• What will appear on my bank statement?
• Will my Physician be informed of my treatment?
• Is the service confidential?

Video Consultations

• How do I place an order?
• How do I book an appointment?
• Why do I need to have a video consultation?
• Do I still need to provide an ID and selfie if having a video consultation?
• What are the minimum requirements to have video consultation?
• How can I prepare for a video call?

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Contact Us

• Contact Customer Care or Submit a Complaint