Frequently asked questions

• How can I be 100% sure ZipHealth is legal?

  Company Information

  The website ziphealth.co is operated by ZipHealth Services Inc.. (DUNS Number: 098038647)

  Registered Company Address:
  ZipHealth Services Inc.
  16192 Coastal Highway
  Lewes, DE 19958
  United States

   

  Pharmacy Regulation

  Our partner pharmacy ZipHealth Inc. is registered with the Florida Department of Health.

  License: PH31739

  License Expiration Date: 2/28/2023

  License Original Issue Date: 11/08/2018

  Registered Pharmacy Address:
  140 Jupiter Lakes Boulevard
  Jupiter, FL 33458

   

  Our medical team

  US Registered Prescribers:

  Dr Keri Jane McFarlane (License Number ME81394)

  Dispensing Pharmacist:

  Dr Phillip Ryan Whitman(License Number PS56867)

  Pharmacist in Charge:

  Dr Scott Mazza (License Number PS22905)

• Do I need a prescription to order?

  You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

• What is your return and refund policy?

  For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The pharmacy is not able to use returned medicines. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.

   

  For orders that are to be shipped by post, you can cancel an order for medicines up until the point when your medicine is dispatched. You can contact our Customer Care Team using our Contact Form in order to do this.

• Which states do you ship to?

  Our services are available in the following states:

   

  Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana. Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin, and Wyoming.

• What conditions do you treat? What are the limits of your service?

  ZipHealth operates using remote prescribing. For conditions where we can safely diagnose without a physical examination or face-to-face consultation, ZipHealth is able to offer safe and effective treatments.
  
  If you cannot find the treatment you are looking for or for more urgent needs it is best to contact your Physician or urgent care services.

• Is the packaging discreet?

  Yes, we only use plain, discreet packaging without any branding or labels. With our discreet packaging you can order in confidence. It’s totally plain, so you’re the only person who knows what’s inside.

   

  All orders are sent in plain brown padded envelopes or boxes. There's no way of telling what's inside the package or who the sender is. There are no markings on the back or side of your parcel. The only markings are your address label on the front. There’s no mention of a pharmacy or ZipHealth on the label. 

   

  Please see below for examples of our packaging: