Overview
This article explains how to contact the ZipHealth Customer Care Team for general inquiries, urgent requests, or phone support. Use this guide if you cannot find the answer to your question in the Help Center or if you require personalized assistance.
Use this article if you want to:
Contact Customer Care
Learn about our response times for general and urgent requests.
Reach a representative by phone during business hours.
General inquiries
If your question is not addressed in our Help Center, the fastest way to reach our Customer Care Team is by e-mailing us at: care@ziphealth.co.
We aim to respond to all email inquiries within one working day. Please note that requests marked as urgent are handled as a clinical priority.
Contact by phone or SMS
If you prefer to speak with a representative directly, or send us a text message, you can reach us at:
Phone: 888-971-6741
SMS/Text: 888-510-3320
Support Availability (EST):
Monday to Friday: 9 AM to 5 PM
Saturday & Sunday: Closed
Please consult your phone service provider regarding any applicable call or text charges.
If you still need help after reviewing the information above, additional assistance is available.