Overview
Use this article to help identify common issues and get your ZipHealth order completed successfully.
Use this article when you want to:
Troubleshoot website or checkout errors.
Complete your ZipHealth order successfully.
Understand what to do if your payment or order doesn't go through.
Know when to contact ZipHealth Customer Care.
If you're having trouble completing your order due to a website or checkout error, there are several simple troubleshooting steps you can try before contacting Customer Care.
What Should I Try First?
Before contacting ZipHealth Customer Care, try the following steps:
Refresh the page and try again.
Close and reopen your browser.
Try using a different browser or device.
Clear your browser's cache and cookies.
Make sure you have a stable internet connection.
Disable any VPN, ad blocker, or browser extensions that may interfere with the checkout process.
My Payment or Order Didn't Go Through
If you received an error while placing your ZipHealth order:
Check your email to see if you've received an order confirmation.
Log in to your ZipHealth account and check your Order History to see if the order was created.
If no order appears and you haven't received a confirmation email, you can safely try placing your order again.
If you're unsure whether your payment was processed, check your bank or card statement before submitting another order.
Please note: ZipHealth cannot accept gift cards or FSA (Flexible Spending Account) cards as a payment method. If your payment failed, confirm you are using an accepted payment method, such as a major credit or debit card.
I'm Still Unable to Place My Order
If you've tried the steps above and you're still experiencing issues, contact ZipHealth Customer Care via Live Chat, phone, or email.
To help ZipHealth investigate the problem as quickly as possible, include:
A brief description of the issue.
A screenshot of the error message (if available).
The device and browser you're using.
The date and time the issue occurred.
Providing this information helps the ZipHealth team identify and resolve technical issues more efficiently.
If the Problem Continues
If the issue appears to be affecting multiple customers, ZipHealth's team will investigate as quickly as possible. Once the issue has been resolved, you can return and complete your order.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.