Overview
Some patients are required to complete a video consultation before prescription treatment can be approved. Video consultations help ensure that treatment is safe, appropriate, and compliant with applicable state telehealth regulations.
Use this article if you want to:
Understand why a video consultation may be required
Learn which states require a video consultation
Book or join a video consultation appointment
Prepare for a video consultation
Learn what happens if you miss a video consultation appointment
Why are video consultations required?
In accordance with state telehealth regulations, patients residing in certain states must complete a consultation with a licensed medical professional before prescription medication can be approved. Video consultations help:
Confirm medical eligibility for treatment
Support safe prescribing practices
Ensure compliance with state telehealth regulations
Allow healthcare professionals to review your treatment needs appropriately
Video consultations are currently required for patients residing in:
Arizona
Idaho
Louisiana
New Hampshire
New Mexico
Utah
Washington, D.C.
Note: State telehealth requirements and the list of affected states may change over time.
How do I book a video consultation?
To book your video consultation:
Place your order through the website.
Complete the initial online medical consultation.
Follow the prompt to schedule an appointment.
Choose an available time slot that works for you.
“Connect Now” Option: If immediate appointments are available, you may see a “Connect Now” option. This allows you to join a waiting room for faster assistance rather than waiting for a scheduled slot. This is subject to provider availability.
How do I join my video consultation?
You can join your consultation directly through your ZipHealth account or via the link provided in your scheduling confirmation email.
Before joining, ensure you:
Enable your device camera and microphone.
Test your internet connection.
Find a quiet, well-lit, and private location.
Log in a few minutes before your scheduled time to complete the setup.
What are the requirements for a video consultation?
To complete the consultation successfully, you will need:
A smartphone, tablet, or computer.
A working camera and microphone.
A stable internet connection (Wi-Fi or strong cellular data).
A private space where you can discuss your medical history freely.
Using headphones is recommended to improve audio quality and maintain privacy.
What happens during a video consultation?
A licensed healthcare professional will meet with you to:
Review the information provided in your online consultation.
Confirm your identity.
Discuss your symptoms, medical history, or treatment goals.
Determine whether the requested treatment is clinically appropriate.
Please Note: Completing a video consultation does not automatically guarantee prescription approval. The final decision is based on the professional medical review.
What if I miss my video consultation appointment?
If you miss your appointment, check your email for instructions on how to reschedule. Generally, you can:
Log into your ZipHealth account.
Navigate to "Manage My AV Call."
Select a new appointment time.
If you continue to experience issues with scheduling or accessing the video platform, our support team is available to assist.
Ready to join your consultation?
Use the link in your account or confirmation email to begin. Ensure your device is ready and your connection is stable before joining the queue.
If you still need help after reviewing the information above, additional assistance is available.