At ZipHealth, we aim to make receiving your treatment as convenient and straightforward as possible. This guide covers our available US shipping options, packaging methods, and how to handle changes to your order or prescription.
Use this article if you want to:
Choose or review the best shipping method for your order.
Understand how your medication will be packaged for delivery.
Learn how to update your delivery address before your package ships.
Transfer an existing ZipHealth prescription to a local pharmacy.
What Shipping Methods Are Available?
We offer multiple shipping tiers through USPS and FedEx to meet your needs. Please note that transit times apply once the pharmacy dispatches your order.
USPS First-Class Mail®: $4.95* (1–5 business days). This service includes tracking and Saturday delivery. *Rates may vary depending on your location. Please note that during high-volume holiday seasons, carrier delays may occur.
FedEx 2Day®: $14.35 (2 business days). This service includes detailed tracking and Saturday delivery.
FedEx Priority Overnight®: From $19.60* (Next business day). To qualify for overnight shipping, your order must be placed and approved before 3:30 PM EST. *Final cost varies by location.
What States Do You Ship To?
ZipHealth ships to most U.S. states, though exact availability depends on the specific medication you are prescribed. To view our up-to-date coverage map, please review our official State Availability Article.
How Are Medications Packaged?
We value your privacy. All ZipHealth medications are shipped in plain, discreet, and unassuming containers to ensure no one knows what is inside but you. We generally utilize a secure, unbranded blue mailing envelope for standard shipments.
Can I Change My Shipping Address?
You can update your shipping address only before your order is processed by our pharmacy. Because we work quickly to get your treatment to you, orders are generally processed within 2 hours of placement.
If you notice a mistake in your address, please notify our customer care team immediately by clicking the blue chat box located in the bottom-right corner of any page on our website.
Can I Transfer My Prescription to a Local Pharmacy?
Yes. If you prefer to collect your medication locally, you can request a prescription transfer. However, please keep the following in mind:
Potential Extra Costs: You may be required to pay additional retail dispensing or co-pay fees directly to the receiving pharmacy.
Information Required: To initiate the transfer, our clinical team will need the local pharmacy’s exact name, phone number, and fax number.
If you still have questions or concerns regarding your shipment, additional assistance is available through our support channels.