Overview
Use this article to learn about available US shipping methods, delivery timeframes, tracking procedures, discreet packaging details, weight loss medication delivery policies, delivery address changes, and prescription transfers for ZipHealth US orders.
Use this article when you want to:
Choose or review the best shipping method for your order.
Track your shipment on our courier partner's website.
Understand PO Box availability by carrier.
Review free shipping details for weight loss treatments.
Learn how your medication is packaged for privacy.
Update your shipping address before pharmacy fulfilment.
Transfer an existing ZipHealth prescription to a local retail pharmacy.
What Shipping Methods and Timeframes Are Available for ZipHealth US Orders?
ZipHealth US offers shipping options via USPS and FedEx at checkout. Delivery timeframes apply once your order has been reviewed, approved, and dispatched by the pharmacy:
USPS First-Class Mail®: Costs $4.95 (rates may vary by location). Takes 1 to 5 business days, operates Monday through Saturday, and includes tracking.
FedEx 2Day®: Pricing varies by destination. Delivers within 2 business days (Monday through Saturday) with detailed tracking.
FedEx Priority Overnight®: Starting at $19.60 (final cost depends on destination). Provides next-business-day delivery (Monday through Saturday) for orders placed and approved prior to 3:30 PM EST.
How Do I Track My ZipHealth Delivery?
Once your ZipHealth order has been approved by your ZipHealth prescriber and dispatched by ZipHealth's partner pharmacy, you will receive a dispatch confirmation email containing your tracking information.
Tracking via Courier Website: Because delivery is fulfilled directly by ZipHealth's registered pharmacy delivery partners, live step-by-step tracking must be viewed directly on the relevant delivery partner's official tracking portal (e.g., USPS or FedEx). ZipHealth does not host live tracking on its platform.
Accessing Your Link: Click the tracking link provided in your dispatch email, or copy your tracking number directly into the delivery carrier's official website, to view live location updates, estimated delivery dates, and status notifications.
Tracking Updates: Please allow 24 to 48 hours from receiving your dispatch email for the carrier's system to update with initial tracking scans.
Adding Delivery Instructions: If you need to leave specific delivery instructions (such as requesting a safe drop location or gate code access), this must be done directly through the delivery partner's portal (e.g., via USPS Informed Delivery or FedEx Delivery Manager) once your package has been scanned into their network. ZipHealth cannot add or modify courier delivery instructions on your behalf after dispatch.
Can I Ship My ZipHealth Order to a PO Box?
USPS Delivery: USPS First-Class Mail® can deliver to PO Boxes.
FedEx Delivery: FedEx 2Day® and FedEx Priority Overnight® cannot deliver to PO Boxes and require a physical street address.
Weight Loss (WL) Medication Orders: Weight loss medication orders cannot be shipped to a PO Box under any circumstances, regardless of shipping method, and always require a physical street or business address.
How Is Weight Loss Medication Delivered?
The shipping method used for your weight loss medication order — including Wegovy® (semaglutide), Zepbound® (tirzepatide), Foundayo™ (orforglipron), and Compounded Liraglutide with B12 — is determined by ZipHealth's pharmaceutical partner at their discretion, based on your delivery location, and cannot be selected by you as the patient. You will be notified with tracking details once your order has been dispatched.
Example delivery methods and approximate delivery times used by ZipHealth's partners for weight loss medication orders include:
USPS® First Class: approximately 1 to 5 business days (Monday to Saturday).
FedEx® 2Day: within approximately 2 business days (Monday to Saturday).
FedEx® Priority Overnight: next business day for orders placed and approved prior to 3:30 PM EST (Monday to Saturday).
All weight loss medication orders — including Wegovy®, Zepbound®, Foundayo™, and Compounded Liraglutide with B12 — receive free shipping.
How Is My ZipHealth Medication Packaged for Privacy?
ZipHealth prioritizes patient privacy by shipping all medications in plain, unbranded containers without identifying logos, product descriptions, or medical details on the outside.
Standard Shipments: Packaged in a plain bubble mailer envelope displaying only a standard shipping label with the destination address, carrier routing details, and tracking barcode.
Partner-Fulfilled Weight Loss Medications: Wegovy®, Zepbound®, and Foundayo™ are shipped by specialized pharmaceutical partner networks. Packaging format may vary based on fulfillment partner procedures. For questions regarding partner packaging, contact the respective support team:
Zepbound® or Foundayo™: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy®: Call 1-888-809-3942 (Monday through Friday, 8:00 AM to 8:00 PM EST).
Can I Change My ZipHealth Delivery Address?
Shipping addresses can only be modified before your ZipHealth order enters pharmacy processing. Because pharmacy fulfillment typically begins within 2 hours of order placement, address corrections must be requested immediately after completing checkout by contacting ZipHealth Customer Care via email, phone, or live chat.
How Do I Transfer My ZipHealth Prescription to a Local Pharmacy?
If you prefer to pick up your medication locally, you can request a prescription transfer:
Required Pharmacy Details: To process a transfer request, provide ZipHealth's Customer Care Team with the exact name, physical address, telephone number, and fax number of your local destination pharmacy.
Dispensing Fees: Additional retail dispensing fees, pharmacy markup, or insurance copays may be charged directly by the receiving local pharmacy.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.