This article covers common questions about ordering, receiving, and managing your Wegovy® (semaglutide), Zepbound® (tirzepatide), or Foundayo™ (orforglipron) prescription through ZipHealth. It explains insurance coverage, why a phone number is required, delivery timescales, what to do if your delivery is missing or your product is faulty, how to cancel an order, how to track your order, what to do if you have not been contacted by Lilly or Novo Nordisk, how to request a refund, and what to do if your prescription has been rejected.
Wegovy®, Zepbound®, and Foundayo™ are shipped by ZipHealth's trusted pharmaceutical partners. For most order and delivery queries about these medications, you will need to contact the relevant partner directly using the contact details provided in this article.
Is Wegovy®, Zepbound®, or Foundayo™ covered by insurance?
ZipHealth does not currently offer Wegovy®, Zepbound®, or Foundayo™ on insurance. For insurance-related queries, contact the relevant trusted partner:
Zepbound® or Foundayo™ insurance inquiries: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy® insurance inquiries: Call 1-888-809-3942 (Monday–Friday, 8 am–8 pm ET).
Why do I need to provide my phone number for a Wegovy®, Zepbound®, or Foundayo™ order?
A correct phone number is required so ZipHealth's trusted pharmaceutical partners — Lilly (for Zepbound® and Foundayo™) and Novo Nordisk (for Wegovy®) — can contact you to arrange fulfilment of your weight loss medication order.
If you are an existing ZipHealth customer placing a new order and your phone number has changed, contact ZipHealth to update your details before placing your order. An incorrect or outdated phone number may result in you missing important communications about your Wegovy®, Zepbound®, or Foundayo™ order.
How soon will my Wegovy®, Zepbound®, or Foundayo™ order be dispatched?
Delivery timescales depend on the shipping method selected at the time of your order:
Shipping method | Delivery time | Days available |
USPS® First Class | 1–5 days | Monday to Saturday |
FedEx® 2 Day | Within 2 days | Monday to Saturday |
FedEx® Priority Overnight | Next day (if ordered before 3:30 pm) | Monday to Saturday |
For specific delivery information, contact the relevant partner:
Zepbound® or Foundayo™: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy®: Call 1-888-809-3942 (Monday–Friday, 8 am–8 pm ET).
My Wegovy®, Zepbound®, or Foundayo™ delivery is missing. What should I do?
Wegovy®, Zepbound®, and Foundayo™ products are shipped by ZipHealth's trusted pharmaceutical partners, not directly by ZipHealth. If your delivery is missing, contact the relevant partner:
Zepbound® or Foundayo™: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy®: Call 1-888-809-3942 (Monday–Friday, 8 am–8 pm ET).
My Wegovy®, Zepbound®, or Foundayo™ product is faulty. What should I do?
If your product appears faulty or damaged, contact the relevant partner immediately:
Zepbound® or Foundayo™: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy®: Call 1-800-967-9917 immediately for assistance.
My Wegovy®, Zepbound®, or Foundayo™ order has been prescribed but I want to cancel it. What do I do?
Orders can only be canceled before your prescription has been processed by the pharmacy. Once processed or shipped, cancellation is not possible.
To request a cancellation:
Contact ZipHealth customer support immediately — do not delay.
Provide your order details.
Request cancellation before pharmacy processing has begun.
Approval depends on the current stage of your order. For full details, review the ZipHealth Terms & Conditions.
Where is my Wegovy®, Zepbound®, or Foundayo™ order?
To track or locate your order, contact the relevant partner:
Zepbound® or Foundayo™: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy®: Call 1-888-809-3942 (Monday–Friday, 8 am–8 pm ET).
I ordered Wegovy®, Zepbound®, or Foundayo™ but I have not been contacted by Lilly or Novo Nordisk. What should I do?
Wegovy® is fulfilled by Novo Nordisk, and Zepbound® and Foundayo™ are fulfilled by Lilly. If you have not been contacted after placing your order, reach out to the relevant partner directly:
Zepbound® or Foundayo™ — not contacted by Lilly: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy® — not contacted by Novo Nordisk: Call 1-888-809-3942 (Monday–Friday, 8 am–8 pm ET).
How do I arrange a refund for Wegovy®, Zepbound®, or Foundayo™?
Refunds are handled by ZipHealth's trusted pharmaceutical partners. Contact the relevant partner to request a refund:
Zepbound® or Foundayo™: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy®: Call 1-888-809-3942 (Monday–Friday, 8 am–8 pm ET).
Why has my Wegovy® prescription been rejected by NovoCare, or my Zepbound®/Foundayo™ prescription rejected by Gifthealth?
Prescription processing is handled by ZipHealth's trusted partners — NovoCare for Wegovy® and Gifthealth for Zepbound® and Foundayo™. If your prescription has been rejected, contact the relevant partner to understand the reason and discuss next steps:
Zepbound® or Foundayo™ (Gifthealth): Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy® (NovoCare): Call 1-888-809-3942 (Monday–Friday, 8 am–8 pm ET).
If you still need help after reviewing the information above, additional assistance is available.