Wegovy®, Zepbound®, and Foundayo™ – Orders, Delivery, and Support

Use this article to understand common questions about ordering, receiving, and managing your Wegovy® (semaglutide), Zepbound® (tirzepatide), or Foundayo™ (orforglipron) prescription through ZipHealth.

Use this article when you want to:

Wegovy®, Zepbound®, and Foundayo™ are shipped by ZipHealth's trusted pharmaceutical partners, Lilly and Novo Nordisk. For most order and delivery queries about these medications, you will need to contact the relevant partner directly using the contact details provided in this article.

The medication cost and the consultation fee for Wegovy®, Zepbound®, or Foundayo™ are treated differently: medication refunds are handled by ZipHealth's pharmaceutical partners (see the refund section below), while the consultation fee is handled by ZipHealth under our Terms of Use.

This article applies only to Wegovy®, Zepbound®, and Foundayo™ orders.

ZipHealth does not currently offer Wegovy®, Zepbound®, or Foundayo™ on insurance. For insurance-related questions, contact the relevant ZipHealth pharmaceutical partner:

A correct phone number is required so ZipHealth's trusted pharmaceutical partners — Lilly (for Zepbound® and Foundayo™) and Novo Nordisk (for Wegovy®) — can contact you to arrange fulfillment of your Wegovy®, Zepbound®, or Foundayo™ order.

If you are an existing ZipHealth customer placing a new order and your phone number has changed, contact ZipHealth to update your details before placing your order. An incorrect or outdated phone number may result in you missing important communications about your Wegovy®, Zepbound®, or Foundayo™ order.

The delivery method used for your Wegovy®, Zepbound®, or Foundayo™ order is determined by ZipHealth's pharmaceutical partner (Lilly or Novo Nordisk) based on your delivery location, and cannot be selected by you as the patient. You will be notified and provided with tracking details once your order has been dispatched.

Example delivery methods and approximate delivery times used by ZipHealth's partners include:

For specific delivery information about your Wegovy®, Zepbound®, or Foundayo™ order, contact the relevant partner:

Wegovy®, Zepbound®, and Foundayo™ products are shipped by ZipHealth's trusted pharmaceutical partners, not directly by ZipHealth. If your Wegovy®, Zepbound®, or Foundayo™ delivery is missing, contact the relevant partner:

If your Wegovy®, Zepbound®, or Foundayo™ product appears faulty or damaged, contact the relevant partner immediately:

Wegovy®, Zepbound®, or Foundayo™ orders can only be canceled before your prescription has been processed by the pharmacy. Once your order has been processed or shipped, cancellation is not possible.

To request a cancellation of your Wegovy®, Zepbound®, or Foundayo™ order:

Approval of your cancellation request depends on the current stage of your order. For full details, review the ZipHealth Terms of Use.

To track or locate your Wegovy®, Zepbound®, or Foundayo™ order, contact the relevant partner:

Wegovy® is fulfilled by Novo Nordisk, and Zepbound® and Foundayo™ are fulfilled by Lilly. If you have not been contacted after placing your Wegovy®, Zepbound®, or Foundayo™ order, reach out to the relevant partner directly:

Medication cost (handled by ZipHealth's partners): Refunds for the cost of your Wegovy®, Zepbound®, or Foundayo™ medication are handled by ZipHealth's pharmaceutical partners under their own policies. Contact the relevant partner:

Consultation fee (handled by ZipHealth): The consultation fee covers the medical evaluation by a Provider and is handled by ZipHealth under our Terms of Use, not by our partners. If a Provider reviews your request but does not issue a prescription, your consultation fee will be refunded. Once a prescription is issued, the consultation fee is non-refundable, even if you later cancel your order or do not use the medication. Dissatisfaction with the medication does not entitle you to a refund of the consultation fee. See the ZipHealth Terms of Use for full details.

Your Wegovy®, Zepbound®, or Foundayo™ prescription can be declined at two different stages: during your ZipHealth consultation, or during processing by ZipHealth's pharmacy fulfillment partner.

Prescription not issued by your ZipHealth Provider: During your consultation, your ZipHealth Provider uses their own clinical judgment to determine whether Wegovy®, Zepbound®, or Foundayo™ is appropriate for you — there is no guarantee that a prescription will be issued. Your ZipHealth Provider may decline to issue a prescription if:

If your ZipHealth Provider does not issue a prescription, your consultation fee will be refunded.

Prescription rejected by NovoCare or Gifthealth: Once your ZipHealth Provider has issued your prescription, it is sent to ZipHealth's pharmacy fulfillment partner for processing — NovoCare for Wegovy®, or Gifthealth for Zepbound® and Foundayo™. If your prescription is rejected at this stage, contact the relevant partner to understand the reason and discuss next steps:

If you still need help after reviewing the information above, additional assistance is available.