Overview
ZipHealth makes it convenient to maintain your treatment plan without the need for a full, lengthy consultation for every refill. By utilizing the reorder feature in your account dashboard, you can request a continuation of your medication, which will be reviewed by a licensed US prescriber to ensure it remains safe and appropriate for you.
Use this article if you want to:
Learn how to request a refill of an existing prescription.
Find out where to locate your previous treatments in the account dashboard.
Understand the clinical review process for reorders.
Know what to do if your prescription has expired or if you need a dosage change.
At ZipHealth, we’ve made it simple to continue your treatment plan without having to restart a full consultation from scratch every time.
If your current prescription is running low, follow these easy steps to place a reorder directly from your account dashboard.
Step 1: Log In to Your Account
Visit the ZipHealth homepage and log in using your registered email address and password.
Step 2: Navigate to Order History
Once you are logged in, head over to your Account Dashboard.
Look for the "Order History" or "My Treatments" tab.
Here, you will see a list of your previous orders and active prescriptions.
Step 3: Select "Reorder"
Identify the treatment you would like to refill. If the treatment is eligible for a reorder, you will see a "Reorder" button next to the item.
Click the "Reorder" button.
You may be asked a few brief follow-up questions to ensure your health status hasn't changed since your last order.
Step 4: Confirm Shipping and Payment
Review your delivery address and payment method to ensure everything is up to date.
Note: If you need to change your address or card details, you can do so during the checkout process.
Step 5: Clinical Review & Final Confirmation
Once submitted, a licensed US prescriber will review your reorder request. After confirming all details, your order will be finalized and sent to the pharmacy for dispensing.
Important Notes for Reordering
Prescription Expiration: If your original prescription has expired or if it has been a significant amount of time since your last consultation, you may be required to complete a new health assessment.
Dosage Changes: If you feel your current dosage needs adjustment, we recommend reaching out to our support team or requesting a new consultation to discuss options with a healthcare provider.
If you still need help after reviewing the information above, additional assistance is available.