Ordering Your Medication: Reorders, Eligibility, and Order Limits
Understanding when you can place your next order is important for maintaining consistent treatment and avoiding interruptions to your medication.
Use this article when you want to:
Understand when you can place your next order
Find your next eligible reorder date
Learn what "Maximum Limit Reached" means
Understand why a one-time order may be unavailable
When can I place my next order?
The timing of your next order depends on your treatment, prescribing requirements, and previous order history.
To help avoid interruptions to your treatment, we recommend placing your next order when you are approaching the end of your current supply rather than waiting until you have completely run out.
How do I check my reorder eligibility?
To check whether you are eligible to place another order:
Log in to your ZipHealth account.
Go to Order History or My Treatments.
Locate the treatment you wish to reorder.
If you are eligible, you may see a Reorder option.
If you are not yet eligible, your account may display a future eligibility date or prevent additional orders until you become eligible again.
What does "Maximum Limit Reached" mean?
The "Maximum Limit Reached" message means your account has reached the maximum quantity or ordering frequency currently allowed for that medication.
This limit may apply to:
One-time purchases
Repeat orders
Refill requests
Backup medication requests
These limits help ensure medications are prescribed safely and in accordance with pharmacy and prescribing requirements.
Important reminders
Every order is subject to review and approval where required.
If your health information, medications, or treatment needs have changed, ensure your consultation information is accurate and up to date before placing a new order.
Keep an eye on the email address associated with your account, as additional information may occasionally be required to process an order.
Key takeaway
If you see a "Maximum Limit Reached" message, your account is not currently eligible for another order of that treatment.
You can check your reorder status through your ZipHealth account and place a new order once you become eligible.
If you still need help after reviewing the information above, additional assistance is available.