Overview
In some cases, the ZipHealth Clinical Team may request blood work before approving treatment. Blood work helps licensed healthcare providers verify whether a medication is safe and clinically appropriate based on your specific medical history and health information.
Use this article if you want to:
Understand why ZipHealth may request blood work.
Learn how you will be notified of a blood work request.
Find where to view your clinical requests.
Understand what happens if blood work is not submitted.
Why do I need to submit blood work?
The ZipHealth Clinical Team may request recent laboratory results to help determine if a treatment is safe for you. Blood work requests are commonly used to:
Review critical health markers: Ensure your body can safely process the medication.
Support safe prescribing: Avoid potential complications based on underlying conditions.
Monitor chronic conditions: Assess diabetes or pre-diabetes management.
Evaluate treatment suitability: Confirm that the requested medication is the best clinical fit for your needs.
Providing these results helps our providers deliver safer and more tailored care recommendations.
How will I be notified?
If blood work is required based on your Health Questionnaire or initial clinical review, the Clinical Team will contact you directly. You will be notified via:
Email notifications: Sent to the address associated with your account.
Account messages: Found within your secure portal.
Chat communication: Direct messages from our support or clinical staff.
The request will include specific instructions on which tests are needed, how to upload the documents, and any relevant deadlines.
Where can I view my blood work request?
You can view all clinical requests and order-related messages directly in your ZipHealth Account Dashboard.
To check your status:
Log in to your account at ZipHealth.com
Open your Account Dashboard.
Review your Order Status, Messages, or Clinical Requests.
Any pending requests will appear as notifications or updates within your active order.
What happens if I do not submit my blood work?
If the requested blood work is not submitted within 14 days of your order being placed, the order may be:
Canceled
Refunded
If your order is canceled because the documentation was not received, you are welcome to place a new order once your results are available.
Important Information
Variable Requirements: Blood work needs vary based on your medical history, questionnaire responses, and the specific medication requested.
Not Always Required: Not all orders require lab work. Our team only requests these details if additional medical review is necessary for your safety.
If you still need help after reviewing the information above, additional assistance is available.