Overview
Use this article to learn why ZipHealth may request blood test results before approving treatment, how notifications are sent, where to view action requests in your account, and what happens if blood work is not provided.
Use this article if you want to:
Understand why ZipHealth may request blood work.
Learn how you will be notified of a blood work request.
Find where to view your clinical requests.
Understand what happens if blood work is not submitted.
Why Blood Work May Be Requested
Recent laboratory results may be requested to help prescribers determine whether a medication is safe and clinically appropriate. Blood work requests are used to:
Review critical health markers: Ensure your body can safely process the requested medication.
Support safe prescribing: Avoid potential complications based on underlying conditions.
Monitor chronic conditions: Assess conditions such as diabetes or pre-diabetes.
Evaluate treatment suitability: Confirm that the requested medication is the best clinical fit for your needs.
Notification Methods
If blood work is required based on your health questionnaire or initial medical review, notification will be provided directly via:
Email notifications: Sent to the email address registered to your account.
Account dashboard messages: Posted within your secure ZipHealth account portal.
Live chat messages: Sent via direct messaging on the ZipHealth platform.
Notifications will specify which tests are needed, submission instructions, and applicable submission deadlines.
Where to View Your Blood Work Request
All pending requests and order-related updates can be viewed inside your ZipHealth account.
Go to the ZipHealth homepage and log in to your account.
Open your Account Dashboard.
Locate the Action needed section displayed at the top of the Your account screen.
Review the active notification cards listed under Please complete actions below:
Verification Action Card: Prompts required tasks (such as "To receive your order, upload your ID and a photo of yourself").
Blood Test Action Card: Displays specific blood test guidance (for example, "If you have diabetes or pre-diabetes you may wish to send us your blood test results"). This card provides submission instructions, including emailing documents directly to
documents@ziphealth.co.
What Happens If Blood Work Is Not Submitted
If requested blood test results are not submitted within 14 days of order placement:
The order may be canceled.
The order payment will be refunded.
If an order is canceled because documentation was not provided in time, a new order can be submitted once your lab results become available.
Important Information
Variable Requirements: Blood work requirements depend on individual medical history, questionnaire responses, and the specific medication requested.
Selective Application: Lab work is not required for all orders; requests are issued only when additional health verification is needed for patient safety.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.