Overview
Your ZipHealth account is the central hub for managing your treatments, prescriptions, and personal details. Ensuring your login credentials are secure and your contact information is current allows for faster processing of your orders and better communication with our clinical team.
Use this article if you want to:
Reset a forgotten password.
Update your existing password for security.
Change the email address associated with your account.
Troubleshoot issues accessing your dashboard.
Deactivate your account.
Resetting a Forgotten Password
If you've forgotten your password, you can regain access to your account in just a few clicks:
Navigate to the ZipHealth.co homepage and click on "Account" in the top-right corner.
On the login screen, enter your email address.
Click the "Forgot Password" link located just below the login button.
Enter the email address associated with your account.
Check your inbox for a password reset email and follow the instructions to create a new, secure password.
How to Update Your Current Password
To change your password while logged in:
Access your Account Dashboard.
Select the "Change Password" option.
Enter your current password followed by your new chosen password.
Click "Change Password" to save your update.
Updating Your Email Address
For security reasons, email updates must be processed by our support team. To change the email address associated with your account, please contact us directly:
Email: care@ziphealth.co
Phone: 888-971-6741 (Monday–Friday, 9 AM–5 PM EST)
Troubleshooting Login Issues
If you are having trouble accessing your account:
Check Your Credentials: Ensure there are no typos in your email or password.
Reset Your Password: If you aren't certain of your password, use the reset steps listed above.
Browser Tips: If the page isn't responding, try clearing your browser's cache or switching to a different browser (we recommend Google Chrome).
Deactivating Your Account
If you wish to deactivate your ZipHealth account, please contact our Customer Care Team. We will handle your request promptly and securely.
Email: care@ziphealth.co
Phone: 888-971-6741 (Monday–Friday, 9 AM–5 PM EST)
If you still need help after reviewing the information above, additional assistance is available.