Overview
Use this article to understand how to reset or update your ZipHealth account password, change your email address, update your payment method or shipping address, troubleshoot login issues, and deactivate your ZipHealth account.
Use this article when you want to:
Reset a forgotten ZipHealth account password.
Update your existing password for security.
Change the email address associated with your ZipHealth account.
Update your payment method.
Update your shipping address.
Troubleshoot issues accessing your ZipHealth dashboard.
Deactivate your ZipHealth account.
Your ZipHealth account is the central hub for managing your treatments, prescriptions, and personal details. Ensuring your login credentials are secure and your contact information is current allows for faster processing of your ZipHealth orders and better communication with your ZipHealth care team.
Resetting a Forgotten ZipHealth Password
If you've forgotten your ZipHealth account password, you can regain access to your account in just a few clicks:
Navigate to the ZipHealth.co homepage and click on "Account" in the top-right corner.
On the login screen, enter your email address.
Click the "Forgot Password" link located just below the login button.
Enter the email address associated with your ZipHealth account.
Check your inbox for a password reset email and follow the instructions to create a new, secure password.
How to Update Your Current ZipHealth Password
To change your ZipHealth account password while logged in:
Access your ZipHealth Account Dashboard.
Select the "Change Password" option.
Enter your current password followed by your new chosen password.
Click "Change Password" to save your update.
Can I Update My Personal Information?
The following personal details cannot be updated directly within your ZipHealth account:
Email address.
Phone number.
Name (this must match the ID on file)
Date of birth (this must match the ID on file)
To update any of the above details, contact ZipHealth support via Live Chat, phone, or email.
Updating Your Payment Method
You can update your payment method directly from your ZipHealth Account Dashboard.
Updating Your Shipping Address
How you update your shipping address depends on your ZipHealth order type:
One-Time Orders: Update your shipping address at checkout.
Subscription Orders: Click into "My Subscriptions" within your ZipHealth Account Dashboard to update your shipping address. If you need to change your state or zip code, contact ZipHealth support for assistance.
Troubleshooting Login Issues
If you are having trouble accessing your ZipHealth account:
Check Your Credentials: Ensure there are no typos in your email or password.
Reset Your Password: If you aren't certain of your password, use the reset steps listed above.
Browser Tips: If the page isn't responding, try clearing your browser's cache or switching to a different browser (we recommend Google Chrome).
Deactivating Your ZipHealth Account
If you wish to deactivate your ZipHealth account, contact ZipHealth support via Live Chat, phone, or email. ZipHealth will handle your request promptly and securely.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available.