Overview
Understanding your payment options ensures a smooth and secure checkout process. At ZipHealth, we accept a variety of major credit and debit cards to make accessing your treatment as convenient as possible. We also provide guidance on using health-related savings accounts to manage your healthcare costs.
Use this article if you want to:
Confirm which credit or debit cards are accepted.
Check if your HSA or FSA card is compatible with our system.
Learn how to request documentation for an insurance or HSA reimbursement.
Troubleshoot a declined payment.
Find out the fees and costs for Wegovy, Zepbound and Foundayo
Accepted Payment Methods
We accept all major bank-issued credit and debit cards, including:
VISA
Mastercard
American Express
Note: At this time, we are not able to accept prepaid bank cards, electronic benefit cards (EBT), or retail gift cards.
Using HSA or FSA Cards
While we cannot guarantee support for every HSA (Health Savings Account) or FSA (Flexible Spending Account)card, many are successfully processed if they meet the following criteria:
The card is issued by a major bank.
It features a standard 16-digit number, an expiration date, and a security code (CVV).
It is backed by the VISA or Mastercard network.
If your HSA or FSA card is declined at checkout, we recommend contacting the issuing bank directly. Your bank may have specific restrictions on "online pharmacy" transactions. Please note that our support team cannot manually override card restrictions or process payments that have been declined by your financial institution.
HSA/FSA Reimbursement
If your health account card is not accepted at checkout, you may choose to pay with a standard credit card and seek reimbursement from your provider later.
Verify Coverage: Check with your HSA/FSA provider before placing an order to confirm they cover online pharmacy expenses.
Request Documentation: If your provider requires a formal receipt or invoice for your claim, our support team is happy to assist.
Contact Us: Simply reach out via our support portal to request the necessary documentation for your records.
What does my clinical fee cover? (Wegovy®, Zepbound®, and Foundayo™ customers)
Your ZipHealth clinical fee covers your clinical evaluation, medical assessment, and the issuance of your prescription. Wegovy®, Zepbound®, and Foundayo™ are one-time purchases only — ZipHealth does not offer a subscription option for these treatments. The $79 clinical fee applies to every order you place, for both new and returning patients, and cannot be waived.
Do I Need to Pay the Clinical Fee Every Time I Order? (Wegovy®, Zepbound®, and Foundayo™ customers)
Yes. Wegovy®, Zepbound®, and Foundayo™ are one-time purchase orders — there is no subscription or recurring monthly fee for these treatments. Each time you place a new order, a $79 clinical fee is charged to cover your consultation, medical evaluation, and the issuance of your prescription for that order. This fee applies every time you order, regardless of how recently you last ordered, and cannot be waived.
Is Wegovy®, Zepbound®, or Foundayo™ covered by insurance?
ZipHealth does not currently offer Wegovy®, Zepbound®, or Foundayo™ on insurance. For insurance-related queries, contact the relevant trusted partner:
Zepbound® or Foundayo™: Contact Lilly Support at 1-844-LLYDIR1 (1-844-559-3471), or visit Lilly Direct support.
Wegovy®: Call 1-888-809-3942 (Monday–Friday, 8 am–8 pm ET).
Why do I need to provide my phone number for a Wegovy®, Zepbound®, or Foundayo™ order?
A correct phone number is required so ZipHealth's trusted pharmaceutical partners — Lilly (for Zepbound® and Foundayo™) and Novo Nordisk (for Wegovy®) — can contact you to arrange fulfilment of your order. If your phone number has changed since your last order, contact ZipHealth to update your details before placing a new order.
If you still need help after reviewing the information above, additional assistance is available.