Why Are Video Consultations Required?
In accordance with state telehealth regulations, individuals residing in Arizona, Idaho, Louisiana, New Hampshire, New Mexico, Utah, or Washington, D.C., are required to engage in a consultation with a medical professional prior to the prescription of medication.This ensures that your treatment is safe and appropriate for your condition.
How Do I Book a Video Consultation?
- Place your order and complete the consultation process.
- You will be prompted to book a video consultation appointment.
- Choose an available time slot or select "Connect Now" to join the waiting room for immediate assistance (subject to availability).
What Are the Requirements for a Video Consultation?
- A smartphone, tablet, or computer with a camera and microphone.
- A stable internet connection.
- A quiet and private space for the call.
What If I Miss My Appointment?
- If you miss your scheduled appointment, you will receive an email prompting you to reschedule.
- You can reschedule through your account by navigating to "Manage My AV Call" or contacting customer care for assistance.
Troubleshooting Common Issues?
- Audio or Video Problems: Ensure your device’s camera and microphone are enabled and working.
- Connection Issues: Check your internet speed and switch to a stronger network if necessary.
Can’t Join the Call: Restart your device and try the link again. If the issue persists, contact our support team at (888) 634-1354 for help.