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How To Make a Complaint

How do I make a complaint about my ZipHealth weight loss treatment?

ZipHealth has a written complaints policy that applies to all ZipHealth services, including weight loss treatment.

To lodge a formal complaint:

  1. Review the ZipHealth complaints process for full details.

  2. Submit your complaint in writing using the process described.

ZipHealth aims to:

  • Acknowledge all formal written complaints within 2 working days of receipt.

  • Respond to all formal written complaints within 5 working days.

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